Returns & Exchanges
At Official Charms, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all items in their original condition. We strive to make the process as seamless as possible to ensure your style journey never misses a beat.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is unworn.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing