Frequently Asked Questions
Everything you need to know about your Official Charms experience.
What materials are Official Charms made from?
Our charms are crafted from high-quality materials including 925 sterling silver, 14k gold plating, and premium grade cubic zirconia to ensure long-lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Do you offer a warranty on your jewelry?
Yes, we provide a 12-month warranty on all Official Charms products covering manufacturing defects. Please keep your order confirmation as proof of purchase.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my charms?
To maintain their brilliance, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth and store in a dry, cool place.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.